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What Happens Next?
Assessment
One of our Vehicle Damage Assessors will carry out an inspection and take digital photographs of your damaged vehicle.
A computerised assessment, with images, will be compiled and sent electronically directly to your insurance or fleet company.
Insurance Approval
Within 48 hours (in most cases), the insurance company will authorise us to proceed with repairs.
Occasionally an insurance company may also choose to send a field engineer to carry out their own assessment of the vehicle.
Scheduling
Once the insurance company has given us the authority to commence your repair work, our computerised body shop management system will schedule in the repair.
Then we’ll contact you to arrange a convenient time to carry it out.
Ordering Parts
We’ll order any genuine manufacturers parts which need replacing during the repair.
In the unlikely event of any parts being unavailable immediately, we may need to call you to reschedule the repair date – but this only happens on the odd occasion.
Repair Work
This will start with the removal and repair of any damaged panels, followed by paint preparation, priming, and painting.
Panels will be refitted, and your vehicle will be cleaned. After the repair your vehicle will be quality control checked to ensure it’s up to the required standard.
Updates
We always keep you informed of the repair progress, and of any problems we might encounter that could temporarily delay completion of the repair.
Arrange Collection
When your vehicle has been repaired, a member of our staff will contact you to arrange the handover of your vehicle.
Sign-Off
We’ll ask you to sign a collection and satisfaction note to confirm you have received the vehicle back into your care and are happy with the condition of your repaired vehicle.
Payment & Completion
We will collect any payment that’s due at the handover of your vehicle.
This may be an agreed excess with your insurance company which must be paid at this time - we regret vehicles cannot be released without payment.
